Aj999 FAQ — All your questions answered here

No. Each person is allowed only one account. Attempting to open multiple accounts using the same mobile number, email, or device may result in all accounts being suspended. This policy is strictly enforced to protect bonus integrity.

Account verification is required to make a withdrawal. Upload a photo of your National ID or passport. Verification is usually completed within 24 hours. Verified accounts have higher withdrawal limits.

On the Login Page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password. The whole process takes under 2 minutes.

After logging in, you can update your email, mobile number, and password from Profile Settings. To change your registered name, please contact our support team, as it is linked to identity verification.

The minimum deposit starts from just BDT 100. The minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your VIP level — VIP members can withdraw higher amounts.

Withdrawals are typically processed within 5 to 15 minutes. During peak hours, it may take up to 1 hour. VIP members receive priority processing. Withdrawals may be delayed if your account is not verified.

aj999 charges no fees on deposits or withdrawals. However, your mobile banking provider may apply their own transfer charges in accordance with their policies.

Deposits are usually credited instantly. If your balance has not updated after 15 minutes, contact us via live chat with your transaction reference number. Keep a screenshot of your bMobile Banking/Nagad confirmation screen, as it will help resolve the issue faster.

A fixed bonus is awarded for logging in each day. Consecutive logins increase your streak bonus. After logging in, you must manually claim it from the dashboard. The bonus expires if not claimed within 24 hours.

Cashback bonuses generally apply after losses exceed a certain threshold. VIP members receive a higher cashback rate. Cashback is automatically credited to your wallet weekly or monthly. See the active promotions section for details.

Share your referral link with friends. When a friend registers through your link and makes their first deposit, you earn a referral bonus. The more you refer, the more you earn. Your referral history is visible in your profile.

Yes. All games on aj999 are sourced from internationally licensed game providers and powered by RNG (Random Number Generator) technology. Results are completely fair and verifiable.

Yes. All games on aj999 are mobile-optimized. Every game runs smoothly on Android and iOS apps or via a mobile browser. App Download for an even smoother experience.

You can bet on 30+ sports including cricket, football, tennis, badminton, basketball, and volleyball. Special odds and bonuses are available for major tournaments such as the IPL, World Cup, and Premier League. See On the Bet Page for details.

You earn points as you play. Reaching a set number of points automatically advances you to the next VIP level. Deposit amounts and regular gameplay also contribute to your level progression.

Points are generally active for up to 365 days. If you stay regularly active, your points expiry is automatically renewed. Extended inactivity may result in points being forfeited, so make sure to log in regularly.

Yes. Two-factor authentication can be enabled from Profile Settings. An OTP is sent to your mobile during login or withdrawal. Keeping it enabled significantly improves your account security.

Change your password immediately and notify our support team via live chat. We will review your account activity log and take the necessary action. For your security, do not click on any suspicious emails or links.

aj999 is committed to responsible gaming. You can set self-exclusion, deposit limits, and session time limits. For any concerns, contact our support team or visit the Responsible Gaming page for details. Gaming is always meant to be entertainment.